Shipping Policy

OVERVIEW

At Donfi Wristbands, we believe that wristbands are more than just an accessory—they’re a statement of your faith and a daily source of inspiration. Our innovative wristbands offer a unique experience: with just a tap of your smartphone, you receive a new uplifting message every day. Designed to capture your personality and connect you with your spiritual journey, Donfi Wristbands are not only stylish but also durable, flexible, and waterproof.

PROOF of CONDITION: Video Requirement for Returns

To qualify for a return, the following must be strictly followed:

  1. Video Proof: Upon receiving your package, you must take a video showing the unopened package as you inspect and open the item. The video must clearly show:
    • The outer packaging with the shipping label visible.
    • You opening the package.
    • The condition of the item as it is being unboxed and tested for defects or damages.
  2. Video Proof for Damages: If the item is damaged, defective, or incorrect, ensure the video captures the specific issues and defects immediately upon unboxing.
  3. No Video, No Return: If a video of the unboxing and inspection is not provided, we cannot accept returns for damaged, defective, or incorrect items. Photos alone will not be accepted as sufficient proof for returns.

Other Conditions for Return

  • The item must remain unused, unworn, with tags intact, and in its original packaging.
  • A receipt or proof of purchase is required alongside the video submission.

How to Submit a Return Request

  • To start a return process, please contact us at sales@donfi.co within 7 days of receiving your item. If your request is accepted, we will send you a return shipping label and further instructions.

    Important Notes:

    • Items returned without video documentation or without prior authorization will not be accepted.
    • For more information or questions regarding our return process, feel free to reach out to us at sales@donfi.co.

By following this process, we aim to ensure a fair, transparent, and secure transaction for both parties, minimizing disputes and protecting your consumer rights.